School Bus Transportation
Special Needs Route Service
Transportation Mission Statement
The mission of AISD Transportation is to provide safe, reliable and professional transportation
service for our students according to the parameters set forth by the District's policy, and in adherence
to applicable State and Federal Laws.
Special Needs Service Parameters
Our mission in Special Needs Transportation is to ensure your child arrives at school and returns home safely with
care and thought given to his/her individual needs. All drivers and assistants participate in frequent in-service
training to expand and improve their driving skills and upgrade their knowledge of helping children with special needs.
Beginning Service and Route Changes
When service begins, or when changes occur, routes must be revised and time changes communicated to all parents. Please
plan to transport your child to and from school the first three (3) to five business days if the Admissions, Review, and
Dismissal Committee (ARD) and/or placement changes occur after school begins in August. The driver will contact you to
introduce him/herself, assistant and the route information.
Parents can help support and maintain Transportation service by:
- Attending your child's ARD committee meetings and Annual Reviews.
- Ensuring a responsible person is home when your child is picked up in the morning and brought home in the afternoon.
(Drivers assume responsibility at the door of the bus in the morning and will not release the child until they see the
responsible person after school.)
- Having your child ready to board the bus within three (3) minutes of scheduled time each morning.
- Teaching your child to follow the bus rules. (A copy will be provided to you.)
- Notifying the Transportation Office South (Saegert) Terminal at 414-6500 or North (Nelson) Terminal at 414-6520 as
early as possible when your child will not be attending school. Failure to ride three consecutive days may result in
suspension of service until the parent/guardian calls the Transportation Office and reinstates the service.
- Sharing information with the driver and/or assistant regarding changes in schedule, medical status or major personal
disruptions that would seriously affect your child's behavior.
- Communicating in writing any medical information, medication or student health status changes which would affect
your child's transportation.
- Being open to information from the driver or assistant regarding their observations and concerns.
- Maintaining consistent day care. (Frequent changes adversely affect bus schedules for all students assigned to the bus.)
Alternate pick up or delivery addresses should be in the attendance area of the student's residence or of the school the student
attends. We can often provide service to other areas, but the alternate address must be in areas already served from the school
the student attends. All requests are decided on a case by case basis. Call the scheduling office (414-0238) for more information
on areas served.
- Remembering that students in wheelchairs must have properly operating lock brakes, foot rests, arm rests, and a safety belt.
FREQUENTLY ASKED QUESTIONS
1. What happens if I'm not home to receive my child after school?
If no one is home to receive your child when the
driver arrives, the driver will continue with the route, keeping your child on the bus until the other children have been transported.
Then the driver will make a second attempt to leave your child at your home. If no one is home after the second attempt, the driver
will return the child to his/her campus.
2. Why does it take up to three to five business days to begin transportation services for my child?
When a new student
is added to or dropped from a driver's list, the time of pick-up and drop-off changes for all students. Parents need information as quickly
as possible to adjust to changing pick-up and drop-off times. The driver also needs information about their children before transporting
them. The three-day lead between notice and start of transport allows for necessary information processing.
3. Why must my child be on the bus so long?
Door-to-door service requires the drivers to go to multiple locations
spread out over a large geographic area, and transport students to locations that are often far away from the child's home attendance school.
4. Whom do I call when I have questions or concerns?
If you have questions or concerns about transportation services
for your child, please call the Transportation Department's main line at 414-0238, South (Saegert) Terminal at 414-6500 or North (Nelson)
Terminal at 414-6520.
5. What if my home address or Day care location changes?
All address changes must be reported to the student's school
teacher or case manager. Special Needs Students' bus pickup and drop-off locations are maintained in the District's Special Education
database. Transportation Department personnel cannot enter or edit information as recorded in the District Student Data system, nor
can we act as intermediary between parents and schools regarding address changes.
6. How long do buses wait for special needs students to board the bus?
Special needs bus drivers are instructed to wait up to 3 minutes at the stop for the student to load. In the afternoon, all buses will wait 7
minutes at the school for students to board.
AISD Department of Pupil Transportation
3908 Ave. B Suite 210
Austin, TX 78751