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Employee Assistance Program
Frequently Asked Questions
+ 1. How do I contact the Employee Assistance Program?
Call the AISD Employee Assistance Coordinator: 414-9607
Call the AllianceWorkPartners hotline: 1-800-343-3822
+ 2. What are the advantages of utilizing AISD's contracted external provider of EAP services, Alliance Work Partners (AWP)?
The AWP Hotline is answered 24/7 by a live, intake counselor.
The intake counselor will recommend a therapist experienced in your area of concern.
The intake counselor will help you set up the appointment.
These services are quick and easy to set up, and they are FREE of charge to employees.
+ 3. What are the advantages of utilizing the services provided by the District's internal Coordinator of EAP services (Jerry Webb)?
They are FREE of charge to district employees.
Consultation regarding counseling options
Block scheduling options for counseling sessions
+ 4. How does the Employee Assistance Program differ from the AISD-provided major medical coverage through BlueCross-BlueShield?
The EAP services are FREE to all district employees who work 20+ hours/week.
BCBS involves a co-pay for each counseling session.
+ 5. Can I use my BlueCross-BlueShield mental health benefits to pay for counseling?
BlueCross-BlueShield has coverage for mental health problems based on two mental health categories so designated by BCBS:
*Reminder: counseling services for these two categories may be provided free of charge when counseling is sought through the EAP instead of BlueCross-BlueShield."Mental Health" (MH) refers to counseling issues such as:
Co-pays for employees are either $20 or $25 per counseling visit (for an "in-network" provider), depending on your chosen PPO plan.
These services must be pre-authorized by calling BCBS sub-contractor Magellan (Inroads) Health Services at 1-800-528-7264."Serious Mental Health" (SMH) refers to the following eight mental health conditions and/or disorders (as defined in the DSM-IV-TR), and are categorized as "serious" by BCBS:
These mental health diagnoses are subject to the same co-pays and deductibles as for treatment of any other physical illness, depending upon which PPO plan you are on and whether or not you must first meet the deductible.
Treatment for these diagnoses also must be pre-authorized by calling BCBS sub-contractor Magellan (Inroads) Health Services at 1-800-528-7264.
+ 6. What number do I call to access BlueCross-BlueShield mental health or chemical dependency benefits?
You must first call 1-800-528-7264 for pre-verification of benefits.
+ 7. Can I select my counselor?
If you know of a preferred counselor, you may call AWP to see whether that counselor is a member of AWP's counseling network, and is available... OR,
If you are going through BCBS, you may check the BCBS Provider network by loging onto www.bcbstx.com.
+ 8. What if my preferred counselor is not a member of AllianceWP's approved provider network?
AWP will recommend a therapist who is already a part of their approved provider network.
+ 9. Where are counseling offices located?
AWP has over 150 therapists scattered all over Travis county, and they will attempt to connect you with a counselor who is closest to where you live if transportation is a problem for you.
Jerry Webb's office is located at the Carruth Administration Center, 1111 W. 6th Street, Building A260.
+ 10. How many counseling sessions are available to me free of charge?
The District's contract with AWP allows for up to 3 face-to-face visits with a counselor, per employee, per separate issue, per calendar year. The District's Coordinator of EAP services (Jerry Webb) is also available to employees for counseling sessions as time permits.