Report Errors and Technical Difficulties
Please use this form to report any problems you are having while viewing or hearing this video. We apologize for any inconvenience this may have caused and will do everything we can to fix the problem.
First, please make sure that you have the latest version of Apple Quicktime installed on your computer. This fixes most errors that may occur. If you do not have the latest version of Quicktime, or you are not sure, please visit www.apple.com/quicktime to download and install the free Quicktime software.
Next, please make sure that you are using a high speed internet connection, such as DSL or cable internet. Many times, even with a high speed connection, internet network congestion can cause errors while watching this video.